Shipping & Returns

How long will it take to receive my order?
Most orders are shipped within 24 to 48 hours of receipt. Actual shipping time depends on the shipping Company (DHL). DHL normally takes inside Europe 3 to 5 business days depending on the ship to location. Therefore, it can take 2 to 8 business days for you to receive your order (this is a combination of up to six (6) days transit time and 1 to 2 days in our distribution facility).

Shipping Rates - to Europe

Shipping costs depend on the total Euro € value of your order excluding tax.
All orders in Europe over €250 receive free DHL Ground Shipping!

Österreich bis 10 kg = 14,90 EUR
UK bis 10 kg = 14,90 EUR
Niederlande bis 10 kg = 14,90 EUR
Frankreich bis 10 kg = 14,90 EUR
Luxemburg bis 10 kg = 14,90 EUR
Belgien bis 10 kg = 14,90 EUR
Dänemark bis 10 kg = 14,90 EUR
Italien bis 10 kg = 14,90 EUR
Schweden bis 10 kg = 14,90 EUR
Tschechien bis 10 kg = 14,90 EUR
Slowenien bis 10 kg = 14,90 EUR
Slowakei bis 10 kg = 14,90 EUR

How can I return or exchange an item?
If you are not completely satisfied with your purchase and it has been less than 14 days since you received your order, please call our Customer Service Department for a return authorization number at 004903060950331 ( Schiek Germany ). Then return the product to us using a traceable and insurable carrier (such as DHL). Items must be returned in original condition and in their original packaging. We will replace, exchange or refund your purchase price at your request. Mail to: info@schiek-germany.de